It Cuts Both Ways
Me: “Hi, can I help you?”
Man: “Yes, I want half of my money back on this camera.”
Me: “I’m sorry? Is there something wrong with it?”
Man: “No, it’s fine. But I want half of my money back.”
Me: “Half of your money? I’m not sure I understand…”
Man: “Look, I bought this camera about six weeks ago, and now it’s on a half price offer. So I want half of my money back.”
Me: “Err, sorry, but I’m afraid I can’t do that.”
Man: “So get someone who can!”
(I pop off to grab the manager, and explain the situation to him.)
Manager: “Good afternoon, sir. [My Name] has explained your problem to me, and I’m afraid he’s right. We can’t refund this difference to you. The item is on sale now; it wasn’t when you bought it.”
Man: “This is ridiculous! You’re ripping me off! Why won’t you give me my money back?”
Manager: “Let me ask you this: if the camera was now twice as expensive, would you come back here and pay us the extra money?”
Man: “Of course not! I’m not stupid!”
Manager: “And neither am I, sir. Good day!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.