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(I work for a well-known anti-virus company. A customer calls in to ask about the difference in her product and the other ones we carry.)

Caller: “So, what about the cheapest one?”

Me: “It’s got the anti-virus protection, but it doesn’t protect you from net phishing.”

Caller: “I see. So, what about the one that I’m using right now?”

Me: “Basically you’ve got both the anti-virus components and also a firewall, which is the recommended one for an average user.”

Caller: “Oh, I see. So the firewall will protect the computer from catching on fire?”

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