It All Started With The Whipped Cream

, , , | Right | May 9, 2020

I’m working by myself at my coffee shop, and I have a customer come up and put one of our premade meal boxes on the counter. I ring it up.

Me: “Anything to drink today, sir?”

Customer: “I’ll have a medium mocha.”

Me: “All right, would you like whipped cream on that?”

Customer: *Aggressively* “I’ve literally never been asked that before for that drink.”

Me: *Taken back* “Oh, most baristas usually ask that since not everyone wants whipped cream on their mochas.”

Customer: “I don’t want a mocha!”

Me: “I’m sorry?”

Customer: “I want a latte with mocha!”

I am internally thinking that that’s literally what a mocha is.

Me: “Oh, okay, sorry. One latte with mocha.”

Customer: “I don’t want mocha in that!”

Me: “Wait, sorry. One medium, regular latte?”

Customer: “Yes! And don’t put whipped cream on it!”

Me: “Okay… that’s [total].”

The customer pulls out a debit card and pays with that.

Me: “Would you like a receipt?”

Customer: “Does it show how many points I have on my [Store Card]?”

Me: *Internally screaming* “You didn’t get points for that because you paid with your debit card…”

Customer: “This is ridiculous! I should have gotten points for that no matter what I paid with!”

Me: “I could refund your debit card and charge it to your [Store Card] if that’s all right.”

Customer: “It isn’t, but fine.”

Me: “All right, would you please put your debit card back in the chip reader?”

Customer: “You seriously mean I have to take my card back out?”

Me: “Um… Yes, I’m sorry.”

Customer: “Fine.”

We finished the refund and recharged it to his store card, and I was able to make his drink without any more problems, but seriously, dude?

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