It All Boils Down To Stupidity

(I am working in customer service, taking calls from customers with questions about our product line, how to cook, etc. A woman calls to complain about our BREADED chicken fingers.)

Me: “Good afternoon. How may I help you?”

Caller: “I want to complain about your chicken fingers. They’re awful; even my dog won’t eat them!”

Me: “I’m sorry to hear that, ma’am. Which product did you purchase?”

(The caller gives me the product code, etc. They are breaded chicken fingers, meant to be baked or deep-fried only. The instructions are clearly on the box.)

Me: “Which method of cooking did you use?”

Caller: “I boiled them!”

Me: “Excuse me, boiled? In water?”

Caller: “Yes.”

Me: “Ma’am, they are breaded chicken fingers; you can’t boil them. They are to be deep-fried or baked only.”

Caller: “Well, I boil everything.”

Me: “I’m sorry. You cannot boil chicken fingers, because the breading will come off and turn to mush.”

Caller: “Well, you should say that on your product boxes.”

Me: “…?”