Isn’t Sold On The Concept Of Sold Out
(A customer comes in on a busy Wednesday night with five people, looking to see a Bollywood film playing only at one theatre in the tristate area.)
Customer: “Hi, I’d like five for [Bollywood Film] at 7:45.”
Me: “I’m sorry, miss, but that film is sold out. It actually sold out over two hours ago. But we have a 9:45.”
Customer: “What! You don’t even have five seats left?!”
Me: “No, it is sold out.”
Customer: “How come?”
Me: “Well, it is a popular film, and usually movies in the 5:30 to 8:30 bracket are the most popular times.”
Customer: “But how did they all sell out? It is an hour before!”
Me: “Well, people bought their tickets online and in advance. If you’d like, I can sell you five to the 9:45 show. We still have plenty of seats right now.”
Customer: “No. I want five to the 7:45 show.”
Me: “But it is sold out.”
(After a few more minutes of this and an announcement over a bullhorn that we were sold out of the 7:45 show she leaves. About an hour passes and she comes back.)
Customer: “Hi, I’d like five to the 9:45 show of [Bollywood Film].”
Me: “Unfortunately the 9:45 show is now sold out.”
Customer: “But you told me you had plenty of seats!”
Me: “That was an hour ago, though. It sold out about 15 minutes ago.”
Customer: “You lied to me! I’d like to speak to your manager.”
Me: “Not a problem.”
(I called the manager, at which point he tried explaining the same thing to her. No matter how many times we explained to her the concept of sold-out she didn’t seem to understand it.)
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