Is This Book About Image Theft?
I work at a publishing house and started working on a new project where the author wanted fifty images in his book. I sent him an email asking for the image files, and he called me back.
Client: “So, you’ve asked that I send you the images at 300dpi and all these other requirements that I don’t understand. Didn’t you get the file I sent you?”
The file he sent me was a .DOC with the images pasted there.
Me: “I did, thank you, but I need the image files themselves.”
Client: “I don’t have them. Just Google!”
Me: “What about the image permissions?”
Client: “Well, in a perfect world, this book would be on the New York Times bestseller list and everyone would read it, but that’s not going to happen, so I don’t think anyone will notice.”
Me: “But stealing images and hoping no one notices won’t work except in a perfect world.”
Client: “Okay, so you’ll do that.”
I ended up reverse-searching all of the images from his .DOC file and chasing down permissions for a week, none of which was in my job description.
Question of the Week
Have you ever served a bad customer who got what they deserved?