Is Not In Receipt Of A Calm State Of Mind

, , , , | Right | July 13, 2020

I am a shift leader at a popular donut shop, and for about two months our receipt printer has been on the fritz so we can never get the receipt. A customer comes through the drive-thru, since our lobby is closed because of lockdown. She is an elderly lady.

Customer: “Can I sample some bacon?”

Me: “I’m sorry, but we can’t do samples at the moment because of the health crisis.”

She is angry but decides to get some of the bacon anyway, along with tap water.

Customer: “I want the senior discount.”

Me: “We only do discounts on drinks.”

Once again, she is pissed.

Me: “The total is $4.25.”

Customer: “It’s ridiculous that I have to pay that much for a bottle of water and an eight-piece snacking bacon. I want my receipt!”

Me: *Calmly* “Our printer is broken, so I am unable to give you a receipt. I could hand write it for you?

Customer: *Screaming* “I want the real receipt!”

Me: “I’m sorry, but the printer is broken.”

Customer: “I want to speak to the manager!”

Me: “That is me at the moment.”

Her jaw drops. She pays for it and I give her the hand-written receipt. Then, twenty-five minutes later, she comes back and starts to scream at me.

Customer: “I don’t want your f****** bacon and your water! I want my money back and my real receipt, and if you don’t give it to me, I’ll call the cops!”

She pulls up to the window, throws the food at me, and holds out her hand for the money. She paid with a credit card.

Me: “I’ll be happy to put it back on your card.”

Customer: “No! I don’t trust you and I want cash! I’m going through a hard time.”

I didn’t want to deal with her anymore, so I gave her the cash. She was still waiting for the receipt. I rolled my eyes and closed and locked the window and walked away.

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