Introduction To Reality
(We do dog intros with the owner’s dog and our dog to make sure that when our dog goes home it won’t attack their dog and vice versa. During the intros we ask the owner to wait outside so that we can see how their dog reacts one on one with the other dog. The dog the old woman has picked to do a dog intro with isn’t friendly with her dog at all. She tried to bite several times and the woman’s dog looks very uncomfortable.)
Me: “Unfortunately, your dog and our dog didn’t get along, so I am not able to approve this dog intro. But if there is another dog that you like we can do another dog intro.”
Older Woman: “But I wanted that one. I want her!”
Me: “I am really sorry but I cannot let you take that puppy home. She tried to bite your dog.”
Older Woman: “But that’s the dog I want. OH, I really want her. I am going to take her home.”
Me: “She was being really unfriendly with your dog. Your dog was being very nice, but was trying to get away from her. I would be happy to do another dog intro, though, if you have another dog in mind.”
(She keeps telling me how much she wants the dog.)
Coworker: “Ma’am, we are not allowed to let you take the dog home. She would just attack your dog.”
Older Woman: “Okay, I’ll see if there are any more dogs.”
Me: “That sounds great! Unfortunately, you cannot take your dog out to the kennels, but I would be happy to hold your dog for you while you look!”
Older Woman: “Okay.”
(I sat in the lobby with her dog for almost an hour, waiting. People went out into the kennels to make sure she was still there. Eventually, she came back and said she didn’t want to see any other dogs and left still mumbling about how she still wanted that dog.)
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Question of the Week
Have you ever met a customer who thought the world revolved around them?