Introducing The iMoney
(I work in a call center for a phone company. We often get customers who will say anything to get a credit. This customer is saying that her phone drops calls.)
Me: “According to my troubleshooting flow, your phone appears to be defective. I can offer to replace your phone for free.”
Customer: “No, I’ll take a credit.”
Me: “I’m sorry, but I cannot offer you a credit. I can only offer to replace your phone.”
Customer: “Just give me a credit.”
Me: “I cannot give you a credit.”
Customer: “Why not?”
Me: “Because that’s the resolution to your issue. Applying a monetary credit to your account will not cause your phone to stop dropping calls.”
Customer: “Yes, it will!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.