Internot Getting It, Part 5
A client calls us out of the blue:
Client: “My email doesn’t work!”
Me: “I’m sorry to hear that, but we only made a website for you; I don’t understand how that’s relat—”
Client: “—My site doesn’t work either!”
I open the site in my browser.
Me: “Sir, the site is working just fine… I’m looking at it right now.”
Client: “It doesn’t work here!”
Me: “You must be having some issues with your internet connection, have you tried calling the company that provides internet to you?”
Client: “I don’t know who they are!”
Me: “Don’t you receive a monthly invoice from them?”
Client: “I only look at those when I have the time! Look, can you pass me to your boss?”
The client ends up having a lengthy talk with my boss. My boss turns to me and says:
Boss: “Grab the company car and go to his office, the address is [over an hour’s drive]. Figure out what’s wrong with his internet.”
Me: “Uh… why? That’s not what we do.”
Boss: “Look, it’s obvious it’s just because he’s not paying his internet bill. This moron is paying an hourly rate for you to go and confirm that, though. If he wants to pay the idiot tax today, I am happy to collect!”
I made the drive. I got lunch on the client’s dime. I confirmed the client was three months behind on his internet bill. After I explained that we just provided a webpage and that we “did not own the internet” he finally agreed to pay the bill… after he paid us of course.
Related:
Internot Getting It, Part 4
Internot Getting It, Part 3
Internot Getting It, Part 2
Internot Getting It
