The Internet Of Dumb Things
(A coworker and I are working at the customer service desk when a female customer comes up. She tells my coworker she wants to buy an item that she saw online. My coworker gets the item number and processes the sale.)
Customer: *at end of transaction* “I guess I could have just come in here in the first place instead of spending time looking at this online. I spent so much time on the website. I just wanted to pay cash. I was looking for the place to pay cash for it.”
Coworker: “Online?”
Customer: “Yeah. On the website. I couldn’t find where to pay with cash.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.