Intelligence May Be Of Equal Or Lesser Value
(My store is going through a buy two, get the third free sale. A customer comes up with only two items.)
Me: “Hi. Just these ones today?”
Customer: “Yes, thanks.”
Me: “Did you want to grab another item of equal or lesser value for free?”
Customer: “How much will it cost?”
Me: “Nothing… it’s free.”
Customer: “What’s the catch?”
Me: “It’s of equal or lesser value of the items you have here.”
Customer: “So, how much extra do I have to pay for it?”
Me: “Nothing. It’s free.”
Customer: “No. There’s a catch, isn’t there? You people are always trying to sell me more stuff with some sort of catch behind it. I will probably end up paying more for it or something.”
Me: “No, it’s free, meaning you will pay no extra. You get it for nothing.”
Customer: “No! I refuse to give into your gimmicks.”
(The customer pays for two items and walks out of the store. She returns the next day.)
Customer: “Yes, I came in yesterday and wasn’t aware of the sale you had going on for buy two, get the third free!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.