Intelligence Dissolving

, , , | Right | April 30, 2021

A customer buys five yards of water-soluble stabilizer, a film-like product used in machine embroidery. You place it under the fabric you are embroidering to keep it in place for better results, then you spray it with water and it dissolves.

It runs about $4 or $5 a yard — a touch on the expensive side. The customer comes to the register and pays for her stabilizer, around $25 all told. I start to put it in a bag and she stops me.

Customer: “Oh, no bag. I don’t want to waste a bag.”

Me: “Are you sure? It’s raining out.”

Customer: “I won’t need it. My car is not far from here. I won’t get that wet.”

She left in a heavy rain. And to keep herself dry? She held the stabilizer over her head. In the rain. Did I mention it’s water-soluble? And not a cheap product?

I guess I’ve worked retail too long. I’m only surprised she didn’t try to get a refund.

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