Intelligence Abhors A Vacuum, Part 3

Retail | Right | February 27, 2013

(I am working at the guest service desk at a big box store. It is customary when a box is returned that we open the box and check that all the content are inside.)

Me: “Hi, what can I help you with today?”

Customer: “Yeah, I’d like to return this vacuum. It doesn’t work very well. I have my receipt.”

Me: “Okay, let me see what I can do for you…”

(I take the opened box and as I’m trained to do, look inside. Instead of the vacuum picture on the size, there is a different vacuum inside. In fact, this vacuum is a different size and brand, and is very much used.)

Me: “Ma’am, it seems that you have placed the wrong vacuum inside this box. It looks like you are trying to return your old, used vacuum and keep the new one.”

Customer: *picks up box and runs out of the store*