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Insuring A Happy Customer

, , , , | Working | April 29, 2021

My company used to have an optional insurance benefit provided by a vendor where my company would pay the rather small premium on the insurance for you. For some reason, the timing of payments got out of whack with the bills for me. Some months would see no payments and would get a bill from the insurer which I would ignore because, yes, the next month would show the payment. Less frequently, the opposite would happen and my company would pay twice in a month so I would receive a statement of overpayment. Maybe it was because, at the time, my company ran payroll and things on an every-two-week cycle which didn’t match the monthly billing cycle.

Eventually, I canceled from the program but they showed I owed one last payment. I called them and the very helpful lady told me:

Lady: “Hmmm, it looks like there is still a balance of $[small amount] on your account. Let me check. Well, it looks like you can either pay that amount or choose not to.”

Me: “Really?”

Lady: “Yup!”

Me: “Well, hmmm, choices, choices. I choose to not pay!”

And we both had a good laugh about it.

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What is the absolute most stupid thing you’ve heard a customer say?

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