Insure He Has The Knowledge

I work in an insurance office. It has been a stormy night, so people call for notification of claim.

Caller: “Hello. My name is [Caller], and because of the storm, the roofing felt on my shed came off. I need to know what to do now.”

Me: “We need some pictures of the damage and an estimate of costs, or an invoice if the damage has been repaired already.”

Caller: “No, no, you need to tell me what I have to do now.”

Me: “If you provide us with the pictures and an invoice, we can pay for your costs instantly.”

Caller: *Getting irritated* “No, I need to know what to do right now!”

Me: “We cannot cover your expenses if we don’t know how much they are. And we need the picture as proof for your claim.”

Caller: “You don’t seem to understand! You need to tell me HOW TO FIX MY ROOF!”