Instructions Are Your Friends, Part 2
Customer: *staring at the credit card machine* “I don’t know what to do. What does it want me to do?”
Me: “What does the screen say?”
Customer: “Press the green button.”
Me: “Then… well… maybe you should press that green button there.”
Customer: “Oh, okay.”
Question of the Week
Have you ever served a bad customer who got what they deserved?
