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Instruction Dysfunction

, , , , | Right | September 20, 2018

(Working in ICT, I have to handle tickets from teachers reporting problems with their computers. I receive a ticket mentioning a problem with the sound card. Since this problem can be solved by the end-user, I give the teacher instructions how to do so. A few days later I must be at the location, and I run into the teacher.)

Me: “Hi, [Teacher]. I hope your problem was solved.”

Teacher: “Actually, no. Could you fix it?”

(I go over to her computer and go through the few steps I instructed her with earlier. As a result, everything works again, like it should.)

Teacher: “Wow. Thanks. It’s just so inconvenient when things don’t work.”

Me: “I gave you these instructions in your ticket; didn’t you receive them? “

Teacher: “Oh. I saw your answer, but I just didn’t read all the instructions. I mean, why should I do this? You are the IT guy.”

(And that is why I don’t answer tickets anymore.)

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