Instruction Dysfunction, Part 2
I am the only cashier first thing this morning, so I try to get through every transaction with speed and courtesy. However, no matter how hard I try, it seems the universe is against me.
[Customer #1] cancels the card payment and looks at me expectantly.
Me: “Did you want to pay another way?”
Customer #1: “No. It said, ‘Press green to continue.’”
Me: “You hit green?”
Customer #1: “No, I hit red.” *Huffs* “Am I going to be charged twice now?’
Me: “No, you won’t be charged twice. You have to press green when the screen says, ‘Press green.’”
Customer #1: *Like an epiphany* “Ohhh!”
Another customer:
Me: “Okay, the card reader is going to prompt you to donate to [Charity] or—”
Customer #2: “No.”
Me: “Okay, just hit ‘No thanks’ on the screen and—”
Customer #2: “I don’t want to donate. I just want to pay.” *Pressing numbers*
Me: “That’s fine, just tap—”
Customer #2: “I don’t want to donate!” *Jabbing numbers harder*
Me: “You have to press—”
Customer #2: “I WILL NOT DONATE!”
Another customer:
Me: “Do you have a [Store] card?”
Customer #3: “No.”
Me: “Would you like to sign up? It’s free; you get the membership price and you start earning coupons right away.”
Customer #3: *Annoyed* “No.”
Me: “Okay.” *Scan items* “Your total is [total].”
Customer #3: “Why aren’t the sale prices coming up?”
Me: “The membership prices?”
Customer #3: “Yes!”
Me: “Those are for members. I can still enroll you if you’d like.”
Customer #3: “You have to be a member to get the member pricing?”
Me: “…yes.”
Customer #3: “Well, that’s stupid.”
These were the smartest people I dealt with all day. The end of my shift could not come fast enough.
Related:
Instruction Dysfunction
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.