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Instruction Dysfunction, Part 2

, , , | Right | December 14, 2020

I am the only cashier first thing this morning, so I try to get through every transaction with speed and courtesy. However, no matter how hard I try, it seems the universe is against me.

[Customer #1] cancels the card payment and looks at me expectantly.

Me: “Did you want to pay another way?”

Customer #1: “No. It said, ‘Press green to continue.’”

Me: “You hit green?”

Customer #1: “No, I hit red.” *Huffs* “Am I going to be charged twice now?’

Me: “No, you won’t be charged twice. You have to press green when the screen says, ‘Press green.’”

Customer #1: *Like an epiphany* “Ohhh!”

Another customer:

Me: “Okay, the card reader is going to prompt you to donate to [Charity] or—”

Customer #2: “No.”

Me: “Okay, just hit ‘No thanks’ on the screen and—”

Customer #2: “I don’t want to donate. I just want to pay.” *Pressing numbers*

Me: “That’s fine, just tap—”

Customer #2: “I don’t want to donate!” *Jabbing numbers harder*

Me: “You have to press—”

Customer #2: “I WILL NOT DONATE!”

Another customer:

Me: “Do you have a [Store] card?”

Customer #3: “No.”

Me: “Would you like to sign up? It’s free; you get the membership price and you start earning coupons right away.”

Customer #3: *Annoyed* “No.”

Me: “Okay.” *Scan items* “Your total is [total].”

Customer #3: “Why aren’t the sale prices coming up?”

Me: “The membership prices?”

Customer #3: “Yes!”

Me: “Those are for members. I can still enroll you if you’d like.”

Customer #3: “You have to be a member to get the member pricing?”

Me: “…yes.”

Customer #3: “Well, that’s stupid.”

These were the smartest people I dealt with all day. The end of my shift could not come fast enough.

Instruction Dysfunction

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