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Instead Of FedEx You’re Fed Up, Part 2

, , , , | Right | February 8, 2021

Customer: “I have a FedEx package here to pick up.”

I check her ID, process the package pickup, and give it to her.

Customer: “Can I check to make sure everything’s here?”

Me: “Um, sure.”

I’m not sure what I would be able to do if it wasn’t.

Customer: “Yeah, not everything is in here.”

Me: “That’s frustrating. Maybe your order is being sent in two different shipments?”

Customer: “No, I think there’s a box missing.”

Me: “Well, the box here says one of one, so there’s no other box that would have come in today. If you’re worried about it, you should call the company you placed the order with.”

Customer: “Are you sure there aren’t any other boxes?”

Me: “I’m sure. The FedEx driver only gave us the one package today.”

The customer points to our outgoing area.

Customer: “What’s that down there?”

Me: “That’s a package that a customer dropped off.”

Customer: “Are you sure?”

Me: “Yes, I’m sure.”

Customer: “My order was $500 and this is not $500 worth of stuff.”

Me: “I’m sorry, that sucks. But we’re just the pickup place. You will have to contact the company you placed the order with and tell them you’re missing parts of your order.”

Customer: “This is so stupid! They’re going to send me the rest of the stuff and I’m going away on vacation so I won’t be here to get it!”

She leaves the store in a huff.

Manager: “Did she seriously want you to do something about her missing things from her online order? From a company that isn’t us?”

Instead Of FedEx You’re Fed Up

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