Instead Of Asking One Hardware Question, Ask All Of Them
I’m a new hire in a large hardware store. It’s my first day working without a trainer answering for me, but instead just shadowing me.
Trainer: “You’ve been trained in most of the departments, so you should be able to handle most customer queries.”
Within a minute, a customer comes up to me and asks:
Customer: “How do I build a house?”
I could not come up with a response. My trainer jumped in and said:
Trainer: “With tools. Aisle seventeen.”
After the customer leaves:
Trainer: “Well, I said most customer queries, I didn’t say all.”





