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Inside Or Outside The Box: Not Thinking Period

| Right | April 7, 2017

Customer: “Hello, I’m calling to check on the shipment of an order. It was supposed to arrive here yesterday and we’ve been looking for it.”

Me: “No problem; let me check if it is delayed.”

(I check the system and it shows that the package delivered on time.)

Me: “Okay, I’m showing that this package delivered yesterday and was signed for by [Name]. Did you want to check with them?”

Customer: “Wait, that’s my name… Oh! That must be what this box is right here! I was wondering what this is. Thanks for your help!”

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