Insert True Feelings About Bad Customers Here

(I’ve just finished ringing up a sale. The customer is paying by card. Credit cards need to be inserted into a slot, while savings cards need to be swiped; every shop is the same. I’ve had another customer trying to butt in and am trying to finish the transaction even though they are trying to distract me.)

Me: “Could you please swipe your card?”

Customer: *swipes his card, the machine states it needs to be inserted* “It’s telling me to insert it.”

Me: “Oh, sorry. Just insert it, please. I didn’t notice that it was a credit card.”

Customer: *now ranting* “YOU DIDN’T TELL ME TO INSERT IT. I ALWAYS INSERT IT. WHY DIDN’T YOU TELL ME TO INSERT IT? THIS IS BAD SERVICE! I AM SUPPOSED TO BE TOLD TO INSERT IT!”