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, , , | Right | November 15, 2017

(I work in an auto shop.)

Me: “Thank you for calling. My name is [My Name]. How can I help you?”

Customer: “Yes, the check payment you guys sent me for my car bounced, and the funds were reversed.”

Me: “Okay, ma’am, I do apologize about that. Let me take a look on your file.”

(I look at the file and it appears that she only gave us an application to get a title and not an actual title.)

Me: “Okay, ma’am, it looks like when we received your title at the yard, it wasn’t actually a title; it was an application. We tried contacting you to owner-retain the vehicle and send it back to your house, but you never answered or returned our calls.”

Customer: “I didn’t receive any of your calls. The agency that referred me to you said that the application would be sufficient.”

Me: “When we took down your file, ma’am, we asked if you had a title. You said that you did. So, unfortunately, at this time all we can do is contact the yard and send the vehicle back to you, since your end of the verbal contract wasn’t completed.”

Customer: “That’s bulls***! I’m going to call the local police and tell them that I never gave you the car and that you stole it.”

Me: “Well, ma’am, you would be charged with filing a false police report, since we have records of you agreeing to have the car picked up with a title.”

Customer: *click*