Inoperating System
Caller: “I don’t know what I’m doing. I’m not a technically savvy person.”
Me: “Well, that’s fine. We should be able to get this working. Can you go ahead and click on the start menu?”
Caller: *pause* “Start menu?”
Me: “Yeah, the little button on the bottom-left of your screen. It’s either a circle with the logo or a rectangle that says ‘start’. It’s right there on your taskbar.”
Caller: *pause* “Taskbar?”
Me: “Yeah, the little bar with all the icons right at the bottom of your desktop.”
Caller: *pause* “Desktop?”
Me: “You know what? I’m just going to connect to your computer remotely and do it myself.”
Caller: *pause* “Thank you?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.