Initially Confusing
(I work at a hotel in reservations. We get a lot of calls from one particular third-party booking company who doesn’t seem to hire the smartest people. After the standard arguing with the representative, she asks me for my name for her notes.)
Me: “It’s [My First Name].”
Representative: “And the initial of your last name?”
Me: “It’s J.”
Representative: “And how do you spell that?”
Me: “…It’s J?”
Representative: “And how do you SPELL that?”
Me: “J. It’s one letter!”
Representative: *sighs* “HOW do you SPELL THAT?!”
Me: “J! My initial is J! You can’t spell out one letter!”
Representative: “Fine! I’ll just put [My First Name] and that you refused to give your initial!” *hangs up*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
