Initially Confused

(It is company policy that customers sign the store’s copy of the receipt after making a return. This is a somewhat regular customer, around 20 years old.)

Me: *handing the customer both receipts and a pen* “If you could sign here for the return, please.”

Customer: *stares blankly at the receipt* “What should I write?”

Me: “Oh, we just need your signature for the return.”

Customer: “Uh… I don’t have a signature. Should I write something else?”

Me: “You could just write your name.”

Customer: “Is that okay? Should I write my initials, instead?”

Me: “Sure, go ahead…”