Information Underload
Me: “Okay, ma’am, just slide your card and either select credit or enter your PIN.”
Customer: “It says credit. This is a debit.”
Me: “I know, ma’am. Just enter your PIN for debit.”
Customer: “But it says credit!”
Me: “I know. Just put in your PIN like on any debit machine.”
Customer: “But the button on the screen says credit!”
(Seeing no end to this conversation, I put my hand over the screen and block her view of it.)
Me: “Okay, now enter your PIN.”
(She did so, and not surprisingly her groceries were paid for.)
This story is part of the Ignorant About Money roundup!
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
