Index(Finger) That One Under Misc

, , , , , | Right | October 22, 2019

(I’m working technical support for a small ISP.)

Me: “Technical support, how I may I help you?”

Customer: “Hello, I can’t bend my index finger.”

(It’s not unusual for customers to warn us ahead of time if they have a condition that we should take into account when we ask for troubleshooting steps, so I wait for the customer to start explaining his issue.)

Customer: “It’s really painful, and I had a lot of trouble sleeping last night because of it. I don’t know what I should do.”

Me: “Let me make sure I understand. Your issue is that you can’t bend your index finger, and that the pain is preventing you from sleeping?”

(My supervisor is sitting next to me and starts listening in on the call at this point.)

Customer: “Yes…”

Me: “Sir, are you aware that you called technical support for an Internet company?”

Customer: “Yes… I didn’t know who else to call.”

Me: “Sir, this is a medical issue; you should speak to a doctor. You should try calling a clinic or a hospital.”

Customer: *sounding resigned* “Oh… okay.”

(I wish the customer good luck with his problem and end the call.)

Supervisor: “Well, that was a new one.”

(From that point on, we started joking that our service was so good that customers call us for medical advice.)

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