Inconvenience Saves The Day

Me: “Thank you for calling [Company] Pay Per View. This is [My Name] speaking. How can I help you?”

Customer: “Uh, yeah… I, uh, used up all my credit, and I need you to give me some more.”

Me: “You can purchase credit on our website, or through the automated system on the phone. Would you like assistance with either of those?”

Customer: *yelling* “NO! WHAT ARE YOU SAYING?! YOU SAYING I’M STUPID?!”

Me: “Um, no… I was just offering to–”

Customer: “WELL, NOW I WANT IT FREE! I DEMAND £20 FREE CREDIT!”

Me: “I can’t just hand out free credit like that; that’s not how it works. If you have a complaint, I can transfer you to that department–”

Customer: “NO!” *suddenly quiet* “Where is your office located?”

Me: “We’re in [Location].”

Customer: “RIGHT! I’M GONNA COME DOWN THERE AND F*** YOU UP! I KNOW YOUR NAME, F***HEAD! I’LL F****** FIND YOU!”

Me: “…”

Customer: “Wait, where is [Location], exactly?”

Me: “Um… about an hour out of the city by bus or car.”

Customer: “What?! Really? That far? Nah… I’ll probably leave it so. Thanks anyway. Bye.” *hangs up*

This story is part of the Customers With Wild Mood Swings roundup!

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