Incompetence Calling On Line One

(My awesome boss is a very butch lesbian who’s very open about her sexuality and has a gender-neutral name. Our office helps students deal with their accounts. On our website’s “contact us” section, our office number is listed under my boss’s name without her title. Here’s how a third of our calls go:)

Caller: “Can I speak with Mr. [Boss]?”

Me: “Maybe I could help you instead. What are you having issues with?”

Caller: “I want to talk to Mr. [Boss]. I know him personally.”

Me: “She’s working on a project right now. Maybe if you tell me the problem, I can help you.”

(Most people will give in and let me or a coworker help them, but some persist.)

Caller: “I need to talk to [Boss]. If you don’t get him now, I’ll tell him later how incompetent you are.”

Me: *sigh* “Can I have your name and student ID?”

(The caller gives me the info.)

Me: “All right, I’m directing you to her line.”

(Later:)

Boss: “Hey, [My Name], why did you forward [Caller] to me? He couldn’t figure out how to submit the financial aid app.”

Me: *internal groaning*