Inching Away From The Answer
I work at a pet supplies store. I answer the phone to an older-sounding lady.
Me: “Hello, you’ve reached [Pet Supplies Store]. How can I help you?”
Caller: “I’m on your website and you have a dog bed that’s thirty inches by thirty-six inches.”
Me: “Yup, we have it in grey and blue.”
Caller: “How big is it?”
Me: “I’m sorry?
The rest of the conversation was just a back and forth of me saying the measurements and her yelling that I wasn’t being any help.
Question of the Week
Have you ever met a customer who thought the world revolved around them?
