Inching Away From Intelligence
Customer: “Hi. I’d like to return my 13″ laptop please.”
Me: “All right. Any particular reason you want to return it?”
Customer: “I thought the screen would be bigger, so I want to buy a larger one instead.”
Me: “So you thought your 13″ laptop was going to have a bigger screen?”
Customer: “Yeah. When I was buying it online it said ‘widescreen.’”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
