In Through The Out Door
(A woman and her son have just entered the library. They walk straight to me while I am sitting at the circulation desk. There
is only one entrance to the library. All other doors leading outside are clearly and brightly marked fire exits.)
Patron: “How do I come in?”
Me: “Sorry?”
Patron: “How do I come in here?”
Me: “Through the door?”
Patron: “Which one?”
Me: “The one you just walked through.”
Patron: “Oh okay, so I just do that again?”
Me: “Yes…that should work perfectly.”
Patron: “Thanks!” *walks away*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
