In This Argument, It Is Best That You Fold

, , , , | Right | August 23, 2019

(We used to have a slightly older woman working in our clothing department who everyone loved. She quit after years of working there because she had been doing it just for something to do and she finally got sick of horrible customers and even worse managers. She comes in one day a couple of months later and browses through our clothing department. The new girl spends about twenty minutes fixing a stack of shirts while another female customer watches her. After the new girl finishes that stack and goes to the next table, the female customer grabs a handful of the bottom of the stack. She knows these are all the same shirt because she has watched the girl fold the entire stack. She pulls them all out, toppling the entire stack, and then looks at the shirts in her hand for just a second before tossing them back onto the now-destroyed stack of clothes. The ex-employee sees this and goes off on the customer, in full-on mom mode.)

Ex-Employee: “What the h*** is the matter with you?! You watched this poor girl fold every single one of those shirts for almost half an hour and just destroyed them in a second! You go fix that mess you made! NOW!”

(The ex-employee makes such a huge fuss about it that every other customer within sight is staring at the female customer, who is now red as a beet. She grabs the whole stack and sets the ones that are still folded up straight and refolds every one that she messed up. It takes about another fifteen minutes for her to fix what she demolished, and then the ex-employee goes right back to being as pleasant as she ever is.)

Ex-Employee: “There! Was that really worth giving her that trouble? Wouldn’t it have been so much easier to just not screw with her? Maybe next time you’ll think before you act!”

(And with that, our ex-employee patted the customer’s shoulder and walked away with a little more pep in her step. Later, before she left, our ex-employee told me she’d wanted to do that for years and since she couldn’t get in trouble now it felt “so good!” to finally get to tell off someone who did that.)

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