In The Wrong Holding Position
Call Center | Right
| January 17, 2015
Me: “Good evening. Thank you for calling [Company]. [My Name] speaking. How can I help you?
Caller: “Oh, wrong number.” *hangs up*
(To have gotten through to me the customer would have had to have waited on hold for 10 minutes, listening to repeated adverts FOR the company and also selected an option to speak with me. I still have no idea how she didn’t realise sooner.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
