In Search Of Common Law And Common Sense
Me: “This is [Law Firm]. How can I help you?”
Customer: “Are you located on the fifth floor?”
Me: “Yes.”
Customer: “Well, I am on the fifth floor and there are no offices here.”
Me: “There are three law firms on the fifth floor, ma’am. We are the one all the way to the right of the elevator.”
Customer: “No, there are no offices on this floor. It’s totally open. And, it’s hot.”
Me: “Hot?”
Customer: “Yeah, it’s hot. I think you gave me the wrong address.”
(I verify the address, and the customer has the correct address.)
Customer: “Well, it’s just an open floor. I got out of my car up here and there’s no office.”
Me: “Are you… are you on the fifth floor of the parking garage?”
(My office window looks out at the roof (fifth) level of the parking garage. Sure enough, there is a woman on her cell phone pacing around the roof level of the parking garage.)
Customer: “You told me to go to the fifth floor.”
Me: “Of the office building, ma’am, not of the parking garage.”
Question of the Week
Have you ever served a bad customer who got what they deserved?