In Receipt Of The Receipt But Still Not Receiving You

, , , , , | Working | February 17, 2019

(I’m at the customer service desk to return a skirt. I place the skirt on the counter and HAND the receipt directly to the cashier, who places it on her desk under her monitor.)

Cashier: “I don’t recognise this skirt. You know you can’t return an item without a receipt, right?”

Me: “I bought the skirt here nine days ago; it says that on the receipt I just gave you.”

Cashier: “I can’t exchange it if it’s not from this store, either. You need a receipt.”

Me: “I don’t understand what you mean. I’ve got a receipt and it’s well within the 28-day return period?”

Cashier: “Look. I’m not going to argue with you. Without your receipt, I can’t and won’t help you.”

Me: “I’ve literally just given you the receipt. What are you talking about?”

(I’m getting a little flustered now and notice a manager walking nearby.)

Me: “Excuse me! I’m really sorry, but I think we need help over here.”

Manager: “What’s the issue?”

Cashier: “She’s trying to get a refund for a skirt we don’t carry. I keep telling her she needs a receipt, but she won’t listen.”

Manager: “Is that right? I’m sorry, but without a receipt, we can only excha—“

Cashier: “No! Not if we don’t carry it!”

(The manager looks weirdly at the cashier.)

Manager: “We do carry this.”

Me: “I’m sorry, but she has my receipt right there!” *points at monitor* “She’s had it the entire time.”

Manager: *to cashier* “What? If you’ve got the receipt, what’s the problem? Just go on break; we’ll talk about your conduct after.” *to me* “I’m so sorry. I’ll refund you straight away. Would you like a free coffee voucher for the trouble?”

(The cashier storms off into the store.)

Me: *laughs* “I think I just need a lie down after all that. As long as I get the refund, it’s fine!”

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