In Receipt Of Proof That They’re Lying

, , , | Right | September 4, 2019

(My store has recently had to crack down on theft. Deworming medicine, flea medicine, and bark collars are frequently stolen and then returned. The district manager has told us to refuse all returns of those products without an original receipt. Furthermore, if someone returns the product with their receipt, we are supposed to mark on the receipt that the item was returned. One evening, I get paged to the front. The customer has deworming medicine and calming medicine, about $80 worth of product.)

Cashier: “She wants to return these items. I tried looking up her transaction with two different account numbers she gave me, and neither of them pulled up anything.”

Me: *to customer* “We can still look up the transaction by date. Do you know when you purchased them?”

Customer: “No, but I have my receipt!”

(She hands me the receipt. I look over it and see that the transaction was almost two months ago, and it happened at a store about forty minutes away. However, what really stands out is the large, BURNT hole in the middle, right where the scanned items are listed. I can see pen marks at the edges of the hole where a cashier previously crossed off the items.)

Me: “I’m afraid I can’t accept this receipt because there are pen marks where a cashier crossed them off. These items have already been returned.”

Customer: “What? No, they haven’t! Where do you see that? My receipt got burned by a cigarette!”

Me: *holds out the receipt and points at the pen marks* “See? Someone crossed these items off with a pen, which means they’ve already been returned.”

Customer: “That was my kid playing with a crayon! This is ridiculous! What is your name? I want your store number and your district manager’s name! I’m going to call him and get you in big trouble!”

Me: “Uh-huh.”

Customer: “Write all that information down! I’m a retail manager, so I know how returns are supposed to work! You are not doing your job correctly!”

Me: “Okay.”

Customer: “I’m going to call [Newspaper] and get you arrested! I’m a retail manager!

(She stormed out. Amazingly, I did not get arrested.)

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