In Receipt Of Dumbness
(I am working late night at the fuel center. One customer pulls up to the pump and a girl — the customer’s daughter, I assume, who looks to be anywhere from 9 to 11 years old — comes to the window and hands me a ten dollar bill. I set the pump for ten dollars. The customer only pumps $9.54 and the same girl returns to the window.)
Me: *hands her 46 cents* “And that’s 46 cents back. Thank you. Have a good night!”
Girl: *slowly takes the change and stares at me*
Me: “Oh, I’m sorry did you need the receipt?”
Girl: “I gave you ten dollars?”
(Just to make sure I pull up the previous transactions and double check.)
Me: “Yes, dear. And she only pumped $9.54, so you get .46 back.”
(She fixes me with a skeptical look and rushes back to the car. I see the mother, the girl, and a younger girl outside the car and all three of them march up to the window.)
Woman: “I paid ten dollars!”
Me: “Yes, ma’am, but you only pumped $9.54, so you get back 46 cents as change.”
Woman: *getting irritated* “I paid ten dollars!”
Me: *sigh* “YES, and you pumped 9.54 and hung up the pump so you get change!”
Woman: “Why would I not get all ten?! I PAID ten!”
Me: “You HUNG up the PUMP after ONLY PUMPING $9.54. Would you like me to set it for .46 cents?”
(They turn to leave; I take a deep breath and turn the speaker volume all the way down.)
Woman: *to her daughters* “Come on, this b**** is dumb.”
(I finally lose my cool and crank the volume.)
Me: “EXCUSE ME, ma’am, but I do not appreciate being called that, or hearing that kind of language used in front of CHILDREN, no less.”
Woman: “What is your name!?”
Me: “[Full Name]! At least I can count!”
(I saved the receipt for that transaction and told both my supervisor, the service desk clerk, and the manager on duty what happened. I didn’t hear another word about it.)
Question of the Week
Have you ever served a bad customer who got what they deserved?