In Receipt Of Bad Instructions

(My manager is very nice, but either doesn’t know how to run a hotel or has never worked in one. He’s completely clueless. One day, he’s training me, a new hire.)

Manager: “Okay, so at 3:00 you have to print out the customers’ receipts, and then leave the desk and go up the elevator and deliver them by pushing them under each door.”

Me: “I have to deliver them? I will be working by myself, right?”

Manager: “Yes, you’ll be alone.”

Me: *fretting* “But, what if the phone rings or the customer comes down and I’m not there?”

Manager: “Don’t worry, that rarely happens. Just do what I say, ok?”

Me: “Okaaay.”

(Everything goes well for a few weeks, and then it happens: I’m away delivering the receipts, and a customer calls and calls the desk. Getting no answer, he goes to the desk, only to find no one. When I get back, he yells at me. Then he complains to the manager, who calls me over the next day.)

Manager: “You’ve gotten a complaint. This guy called and called last night, and no one answered. The phone must be answered.”

Me: “I was away delivering the receipts.”

Manager: “I know, but I HAVE to write you up. Sign this.”

Me: “WHAT?!”

Manager: “It’s ok. It rarely happens.”

(I started looking for another job the following day. Managers may need to be nice, but they need to know how to do their job, too!)