In Receipt Of A Stupid Boyfriend

, , , | Right | November 22, 2019

(I’m a cashier at a retail chain. Our store officially does not do no-receipt returns, but the machines are technically capable of processing them if you get authorization from a supervisor. I have supervisors who might allow them in special cases; the only time I ever did one is when it was a newspaper that the customer had bought from me only a few minutes ago before realizing it was the wrong one. One day, a woman comes in with a few boxes of hair dye in a bag.)

Customer: “Hi, I’d like to return these.”

Me: “Sure! Do you have the receipt?”

Customer: “No. My stupid boyfriend bought these yesterday and didn’t get a receipt. These are all the wrong colour; I’m not going to use these.”

Me: “I’m sorry, I can’t do a return without a receipt.”

Customer: *sounding genuinely confused* “Why not?”

(I don’t know how to respond to this, since I would think it would be obvious that without a receipt, I can’t verify that these products were even purchased here, let alone who purchased them and when. So, I simply tell her that we’re not allowed. But, because I like to explore all my options before denying a customer’s request, I offer to ask a supervisor if there’s anything we can do. However, I strongly suspect that there’s no way he’ll approve a return on such expensive items without proof of purchase, and I’m doing this mostly so that she doesn’t have to take my word for it. My supervisor arrives.)

Customer: “My boyfriend bought all these yesterday and they’re the wrong colour, and I’m never going to use them. But the idiot didn’t get a receipt.”

Supervisor: “I’m sorry, we can’t return them, then. I don’t have any way to look them up in the system without a receipt.”

Customer: “Well, that sucks. So, what am I supposed to do with these?”

Supervisor: “Perhaps try [Different Chain]; they do no-receipt returns, so they might take them. Or try to sell them online.”

Customer: “Or kick my boyfriend’s a**?”

Me: “I guess you could try that.”

(I chatted with a different supervisor about this incident, and he mused that she might have been trying to scam us, and that the boxes might have been stolen to begin with. I think it’s a possibility, as I noticed the boxes looked very scuffed and old despite her claim that they’d been bought the day before. Scammer or not, at least she wasn’t rude to us and didn’t give us a hard time when we denied her.)

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