In Receipt Of A Pair Of Ears

, , , , , | Right | August 10, 2018

(The customer in front of me at the grocery store has just finished getting his items scanned. This store offers the option of receipts in the usual paper format or by email to save waste.)

Cashier: “Would you like your receipt emailed, on paper, or neither?”

Customer: “No.”

Cashier: “Okay, then, no receipt it is. Please insert your card.”

Customer: *after paying* “Where’s my receipt?”

Cashier: “You said you didn’t want your receipt.”

Customer: “No, I didn’t want it emailed.”

Me: “No, she asked if you wanted the receipt emailed or on paper. You said, ‘No,’ so she said, ‘Okay, no receipt, then,’ and you paid. If you wanted a receipt, you should have said so.”

Customer: “I wanted it on paper, not email!”

Me: “Too bad you didn’t listen, then, huh?”

(The cashier had to call for a manager to get the receipt pulled up and printed — because if anyone could do it, theft would be really easy. There was a ten-minute wait and a long line built up because this guy desperately needed a receipt for his milk.)

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