In Receipt Of A Crazy Request

, , , | Right | July 10, 2019

(In our charity shop, if a customer wants to return something, we offer an exchange or a credit note, as long as they have their receipt. We always offer a receipt, but usually, for smaller purchases, customers don’t want one. A customer has bought something for £4.95 — about $6.50 — and declined the receipt, so I crumple it and throw it in the bin. Later that day, they return.)

Customer: “I bought this earlier.” *shows me the item in their bag*

Me: “Yes, I remember.”

Customer: “I want my receipt.”

Me: “Did you want to return it?”

Customer: “No, but I didn’t take my receipt. I need it.”

Me: “I threw it away because you didn’t want it.”

Customer: “Can you print another one?”

Me: “Sorry, no, we can only reprint the last receipt, and I’ve had other customers since you were here.”

Customer: “What did you do with my receipt, then?”

(I point at the bin, now full of receipts, price tags, dirt from when I swept behind the counter, sweet wrappers, sticky tape, and several used teabags.)

Me: “It’s in there, sorry.”

Customer: “Okay, I’ll wait. I want it.”

Me: “You seriously want it?”

Customer: “Yes.”

(I picked through that filthy bin, unfolding bits of paper, for ten minutes before I finally found her receipt. It was wet from a teabag and had tape stuck to it covered in dirt. I offered it to her. She declined.)

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