In Plain Site
Caller: “Your website sucks. I can’t even get last month’s statement!”
Me: “I’d be more than happy to help, sir. You can definitely obtain last month’s statement.”
Caller: “No, I can’t! I looked everywhere. Your website is the worst bank website I’ve ever seen!”
Me: “I’ll show you exactly where you need to go, sir. You can obtain last month’s statement by—”
Caller: “Even [Other Bank] and [Another Bank] have better websites than you! This is absolutely ridiculous!”
Me: “Like I said, sir, we do have last month’s statement on our website. You can even see your statement from years ago.”
Caller: “No, you can’t! Your website sucks! You should have last month’s statement!”
Me: “If you can humour me, sir, please log in.”
Caller: “Fine, I’ve logged in. You see?! I don’t see last month’s statement anywhere!”
Me: “So you’re currently on the home page, sir?”
Caller: “Yes!”
Me: “Okay, now please click on “Last Statement”, which is right in the middle of the page.”
Caller: *clicks the link and stays totally silent*
Me: “Did you need help looking up anything else?”
Caller: “Your website still sucks!”
