In One Ear And Drive-Thru The Other
(I work at a busy fast food restaurant with a double drive-thru.)
Me: “Hi, what can I get for you today?”
Customer: “I just got here! Will you give a minute?!”
Me: “Sure, just let me know when you’re ready.”
(A few minutes pass without another word, and the drive-thru line is getting quite backed up and the other lane hasn’t been answered either.)
Me: “Are you ready to order yet? If not would you mind if I take the other car’s order?”
Customer: “No, fine, I’m ready. I want a [Sandwich].”
Me: “Okay, just the burger, then?”
Customer: “OH, MY GOD, I’m not done yet! You’re asking me too many questions!”
Me: Okay, go ahead…”
(A minute of silence passes.)
Me: “Was there anything else?”
Customer: “I told you, I want a [Sandwich].”
Me: “Yes, I got that.”
Customer: “But that’s not all I wanted!!!”
Me: “What else did you want?”
Customer: “I just told you. I want the [Sandwich].”
(At this point all of my coworkers possessing a headset as well are laughing as they go about their business and my manager is face-palming.)
Me: “Did you want the combo meal?”
Customer: “What don’t you understand about I want a [Sandwich]?”
Me: “The sandwich is just the sandwich. The [combo number] includes fries and a drink.”
Customer: “Oh… well, I want that, then!”
Me: “Ok, what size would you like that?”
Customer: “For the burger? How do you have different sizes of burgers…?”
Me: “It’s for the fries and the drink… small, medium, or large?”
(Another long pause.)
Customer: “Uh…”
(This “uh” seriously trailed out for a good 20 seconds.)
Customer: “Medium….”
Me: “Okay, what to drink?”
Customer: “Tea.”
Me: “Sweet tea, or unsweet?”
Customer: “Yes!”
(I hear at least three coworkers audibly cackle throughout the store.)
Me: “Okay, it will be [total] at the window.”
(After about seven minutes total of waiting for this customer to order one meal I finally get to answer the other lane.)
Me: “Sorry about that wait. What can I get for you?”
Customer #3: *laughing wildly* “People that stupid shouldn’t be allowed to use a drive-thru.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
