In Need Of A Sanity Check
(I work at a retail financial institution that cashes all types of payroll checks. The customer that walks up to my window is a regular that comes in once a month to cash her government check that has an image of the Statue of Liberty on it. We are almost finished with the transaction.)
Me: “Did you need anything else today, like money order or stamps?”
Customer: “No, but I had a question about my check.”
Me: “Ask away! I’ll do my best to answer!”
Customer: “That picture of the Statue of Liberty on the check, does that mean I get to fly to New York and see the Statue of Liberty for free?”
Me: “I’m sorry?”
Customer: “Does that mean I get to fly to New York and see the Statue of Liberty for free?”
Me: “Uh, no. It does not let you fly to New York for free.”
(I hand the check to her to sign, as I start to get cash from her transaction.)
Customer: “You’re a liar! It does mean I get to go to New York and see the Statue for free! You’re just trying to keep the ticket for yourself!”
Me: “I’m sorry, but the picture on the check is just a symbol representing America. It is not a plane ticket.”
Customer: “LIAR! You’re a LIAR!”
(At this point, she snatches the check from the tray under the glass separating us, and runs off screaming about me being a liar.)
Coworker: “What was that?”
Me: “I seriously don’t know.”
Question of the Week
Have you ever served a bad customer who got what they deserved?