In Line And Out Of Line, Part 6

| Right | September 7, 2015

(I’ve just started scanning a customer’s purchases, which are coming at me on a belt from the left, when an older woman approaches me from the right – the bagging area.)

Woman: *holding newspaper and money* “I just want a paper.”

Me: “I’m sorry, ma’am. I’ve already begun scanning this customer’s purchases. I can’t ring you up until this transaction is complete.”

Woman: *twitches her offerings at me* “But I just want the newspaper! Can’t you scan it quick?”

Me: “No, ma’am. I’ve already begun this person’s transaction and cannot start a new one now. If you step behind her in line, I can ring up your purchase next.”

Woman: *grumbling and stepping into line* “Well, SOME stores let you just do it quick…”

(She keeps mumbling to herself as I scan the first woman’s items, and addresses me a few seconds later:)

Woman: “It’s true, some stores WILL just do it quick…”

Me: “Ma’am, as I’ve already explained, I cannot void an ongoing transaction. This customer was here before you, and I had already started when you walked up.”

Woman: *points rudely at the customer I’m still ringing up* “So what you’re telling me is that if I had gotten here before her, you would have rang me up first?”

Me: *still cool as a cucumber* “Yes, ma’am. That’s generally how lines work.”

(She was dead silent as I rang up her paper, and left without her receipt. I’m glad I could provide her with such an important teaching moment, as she seems to have missed when it was given in kindergarten!)

Related:
In Line And Out Of Line, Part 5
In Line And Out Of Line, Part 4
In Line And Out Of Line, Part 3
In Line And Out Of Line, Part 2
In Line And Out Of Line

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