In Line And Out Of Line, Part 30
I’m working at a fast-food place during the lunchtime rush with lines halfway to the door. At the front of the line is a woman standing at the register like she’s just discovered the concept of fast food. She’s squinting at the overhead menu, arms folded, tapping her chin.
Me: *Politely.* “Hi there! Ready when you are.”
Customer: “Hmm… Do you have anything with… not too much bread? But not, like, no bread?”
I start to respond, but she cuts me off.
Customer: “Wait… what’s the difference between a ‘combo’ and a ‘family meal’? Or are they the same? They should really explain that better.”
Behind her, people are visibly groaning. A guy three people back mutters, “She’s had ten minutes to look at the menu.”
Customer: *Turning.* “Excuse me?! I haven’t even decided if I want a burger yet!”
My manager, who’s been watching this build-up from the prep station, steps forward, grabs a headset mic, and flicks on the second register.
Manager: *Cheerfully.* “Next guest in line, come on over!”
The line actually cheers as they move over. The woman looks stunned.
Customer: “Wait, is that because of me? How rude! Are you trying to embarrass me?! I should be allowed time to decide on what I want!”
Me: “Ma’am, take all the time you need, just not everyone else’s too.”
She scoffed a loud “well, I never!” and stormed out of the place. Ten minutes in line and nothing to show for it.
Related:
In Line And Out Of Line, Part 29
In Line And Out Of Line, Part 28
In Line And Out Of Line, Part 27
In Line And Out Of Line, Part 26
In Line And Out Of Line, Part 25
