In Line And Out Of Line, Part 17

| Right | July 23, 2017

(One extremely busy day, one of our cashiers calls out, leaving me and the manager to operate the registers by ourselves. The lines are incredibly long, and a female customer wants to refund her purchase and buy it again with a coupon. While I’m doing this, the male customer behind her is getting visibly impatient. I notice the other line is long, but each person appears to have only a few items, while the female customer I’m helping has a full cart of stuff.)

Me: “Sir, I’m not sure how long this will take, so it may be faster if you get in the other line.”

Male Customer: *notices how long the line is* “Quicker?! With all those people?! What I don’t understand is why there are only TWO cashiers on a busy day like this!”

Me: I’m sorry, sir, we’re understaffed; one of our cashiers called out. If you’d like to talk to my manager, she’s right over there.”

Male Customer: “Well, you should call somebody else in or something! Having only two cashiers when it’s this busy is ridiculous!”

(The lady I’m helping overhears this and decides to stick up for me.)

Female Customer: “Sir, it’s not her fault that the lines are long. They’re doing all they can and you complaining like this isn’t going to help.”

Customer: “Yeah, well, if you don’t open your mouth, nothing gets done.”

Female Customer: “My mother has colon cancer. If waiting in line is the worst thing to happen to you…”

Male Customer: “I’m just saying, two cashiers on a day like this is completely ridiculous!”

(A younger girl, presumably the daughter of the lady I’m helping, decides to say something, as well.)

Younger Girl: “Dude… shut up!”

(The man goes silent but still is very noticeably angry. When I finally finish the lady’s transaction, the man throws his one item at me, pays as fast as he can, and storms out. There was another lady in line after him.)

Next Lady In Line: “…I’ll try to run him over in the parking lot for you.”

 

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